Terms of Service

Can your sabers be dueled with?

Yes, our saber can withstand heavy dueling, even against kendo bokkens, and nylon hema wasters.

 

What kind of LED's do you use in your sabers?

For our 6w builds we use two 3w cree XQ-E modules on a copper 20mm star board. For our 12w builds, we mount four 3w cree XQ-E modules on a copper 20mm star board. These LED's are brighter than anything on the market, and because we build them in house, we are able to offer the largest selection of colors in the industry.

 

Do your sabers have sound?

Our champion and hero level sabers come with sound.

 

Do you make custom sabers?

Yes we offer a large selection of parts for custom saber.

 

Do you make replica sabers from the movies?

No, we are not affiliated with lucas ltd. or Disney and we will not make replicas from any of the movies, video games, or comic books.

 

What is your current lead time and shipping time?

Because of our sabers superb quality and the holiday rush there is a huge demand for our products and our lead time is currently 4-5 weeks. We appreciate your patience during the build process as our master saber smiths create your work of art.

Please note that custom wraps require an additional 2-3 weeks to your lead time, custom finishes require 2-4 weeks and Legacy Sabers require 8-12 weeks.

Once your order has been built and shipped, domestic shipping transit time is 2-3 business days, international shipping transit time is 5-10 business days. Please note, international customers are responsible for paying import tax or duties.

We're very sorry, but we are unable to accept rush requests at this time due to the large number of orders we currently have to process. We apologize for any inconvenience and appreciate your patience and understanding.

 

What is your cancellation policy?

Cancellations may be made within 24 hours of ordering for a full refund. To cancel your order email sales@saberforge.com with the subject line "Cancellation Request (Your Order Number Here)". Not using this as your subject line may cause delay for your cancellation.

 

What is your return policy?

Returns and Exchanges are accepted for 15 days after delivery, provided all items are in pristine re sell-able condition, shipping fees are not refundable. Click on the SaberForge RMA form and fill out all the information requested, a copy of your RMA form must be included with any return packages. Please indicate on the RMA form if this is for a repair, return/refund or an exchange.

Refunds will be issued for items returned within our 15 day return period. Return
shipping will be paid by the buyer. Our refund processing time is 3-5 business days
after the merchandise has been returned to us.

Click on the SaberForge RMA form and fill out all the information requested, print
the RMA form and include with your return. BE SURE TO WRITE FOR REASON FOR RETURN THAT YOU ARE RETURNING FOR A REFUND.

 

What are your shipping policies?

Our orders ship world wide from our headquarters in Oregon, via USPS priority, with
tracking and insurance. To determine if USPS has delivery service to your country,
please select your country from the drop down menu when entering your shipping
address. if you do not see your country in the drop down menu, I am sorry but we can
not currently ship to you.

 

Do your sabers and blades have a warranty?

ABSOLUTELY!, in fact, we have the BEST warranty in the saber industry. Our machined metal parts have a LIFETIME warranty against manufacturer defect and all of our electronics and blades come with a 1 year warranty that covers dueling. If your saber, electronics, or blade is damaged or broken within 1 year of purchase due to regular use, we will replace or repair it, free of charge. If a machined metal part ever fails due to manufacturer defect we will repair or replace it. That is the SaberForge advantage.

Our Sabers and Blades are warrantied for blade on blade, full speed, full contact, dueling. User inflicted damage from dropping, submersing in water, or other non dueling related activities is not covered by our warranty.

Please do not attempt to modify or repair your hilt yourself, that will void your warranty.

Go to our Warranty page for RMA form and additional information.