Warranty

Warranty

We have the BEST warranty in the saber industry. Our machined metal parts have a LIFETIME warranty against manufacturer defect and all of our electronics (excluding DIY electronics) and blades come with a 1 year warranty that covers dueling. If your saber, electronics, or blade is damaged or broken within 1 year of purchase due to normal use, we will replace or repair it, free of charge (this warranty excludes do-it-yourself electronics which do not have a warranty). If a machined metal part ever fails due to manufacturer defect we will replace it. That is the SaberForge advantage.

Our Sabers, Electronics, and Blades are warrantied for blade on blade, full speed, full contact, dueling. User inflicted damage from dropping, submerging in water, or other non dueling related activities is not covered by our warranty. Please do not attempt to modify or repair your hilt yourself, that will void your warranty. Please note that do-it-yourself electronics do not have a warranty.


Our saber technicians rely on the details written on the RMA form to know how to process all sabers sent back to our facility for repair/upgrade/exchange, so please be very specific when filling out the RMA form, and also be aware that our saber techs are unable to perform any services on returned sabers that have not been pre-approved by SaberForge customer service representatives and specifically requested on the RMA form. Please contact sales@saberforge.com with any questions regarding how to return an item.

Click on the SaberForge RMA form and fill out all the information requested, print RMA form and include with your return

Shipping costs are not included in warranty coverage.

 

Extended Warranty Policy

SaberForge is now offering extended warranty service contract plans for our customers. Our extended warranties covers manufacturer defect and damage caused by normal use.

Our Sabers, Electronics, and Blades are warrantied for blade on blade, full speed, full contact, dueling (this warranty excludes do-it-yourself electronics which do not have a warranty). User inflicted damage from dropping, submerging in water, or other non dueling related activities is not covered by our extended warranty.

Please do not attempt to modify or repair your hilt yourself, that will void your warranty.

Shipping costs are not included in warranty coverage.

 

Return/Exchange & Cancellation Policy

Cancellations may be made within 24 hours for a full refund. To cancel your order email sales@saberforge.com with the subject line "Cancellation Request (Your Order Number Here)". Not using this as your subject line may cause delay for your cancellation.

Returns and Exchanges are accepted for 15 days after delivery, provided all items are in pristine re sell-able condition, shipping fees are not refundable. Click on the SaberForge RMA form and fill out all the information requested, a copy of your RMA form must be included with any return packages. Please indicate on the RMA form if this is for a repair, return/refund or an exchange.

 

Refund policy

Refunds will be issued for items returned within our 15 day return period. Return shipping will be paid by the buyer.

Click on the SaberForge RMA form and fill out all the information requested, print the RMA form and include with your return. Please indicate on the RMA form if this is for a repair, return/refund or an exchange. If you are returning an item for a refund please state the reason on your RMA form.